Frequently Asked Questions

    • Who is HelloGold Foundation?

      HelloGold Foundation (HGF) is an organisation that has been set up by HelloGold with two primary objectives:

      • Boost mass market adoption of blockchain-based innovations.
      • Empower the underserved and underbanked by granting them easy and affordable access to financial products beyond cash

    • Where are you located?

      Our registered office is located at:

      #13-00 ASO Building
      8 Robinson Road

    • Who is HelloGold?

      HelloGold believes that Gold protects your savings and that everyone should have access to gold in an affordable and secure way. HelloGold is a start-up that creates simple and accessible Gold products for everyone. Founded in 2015 and headquartered in Kuala Lumpur, Malaysia, HelloGold built the world’s first Shariah compliant gold digital application that changes the way users buy and sell gold.

      Hellogold is committed to good corporate governance. It’s platform features state-of-the art online security and is supported by fully audited processes to guarantee proper ownership of the physical gold. Its dedicated team of experienced professionals have come together from the gold industry, financial services, technology and the digital user experience (UX) fields, all with the aim of making gold available to everyone in Asia.

    • What is the relationship between Hellogold and the Hellogold Foundation?
      The HelloGold Foundation is set up as a completely separate company to HelloGold Sdn Bhd. The two entities are linked through a grant and endowment agreement.
  • HelloGold Token (HGT) Info
    • What is the difference between HGT and GOLDX?

      HGT is a token for supporting the objectives of the HelloGold Foundation. Supporters may be rewarded with any GOLDX distributed to HGT holders. It has no intrinsic value and is not backed by any real-world asset. A total of 1,000,000,000 (one billion) HGT has been minted.

      GOLDX is a token that is fully backed by 99.99% investment grade gold. 1 GOLDX is always tied to 1g of gold, which is allocated and securely vaulted in Singapore. There will be 3 ways of receiving GOLDX in future:

      • Provided as a reward for HGT holders by the HelloGold Foundation.
      • Converting gold held as a customer of HelloGold into GOLDX. This allows for exchange outside the HelloGold platform.
      • Direct purchase of GOLDX to access the benefits of a stablecoin.
    • What is the HelloGold Token contract address?

      The HelloGold token address is 0xba2184520A1cC49a6159c57e61E1844E085615B6

      Note: This is not the Token Sale address. Please do not send any ETH to this address. Any ETH sent to this address will be lost permanently.

    • How do I check how much HGT is in my wallet?
      Steps to to check your HGT balance can be found here:.
    • What if my wallet address is compromised?
      Should your wallet address be compromised, quickly move your funds to another wallet that has a different private key.
  • Token Sale
    • What is the Token Sale?

      The Token Sale is a sale of HelloGold Tokens (HGT) by the HelloGold Foundation that provides its holder with a potential stream of gold backed tokens (GOLDX). The amount of GOLDX issued will be based on an endowment from HelloGold. The endowment is 10% of HelloGold's management fee revenue. GOLDX issued to HGT are capped at a maximum total issuance of 3.8 tonnes of gold (3,800,000 grams).

      Each GOLDX is backed by 99.99% investment-grade gold and may be redeemed as physical gold in 1g increments.

    • Why is the Token Sale being run?
      A Token Sale is a fundraising exercise which allows HelloGold Foundation to provide support to entities which align with the objectives of expanding both the use of blockchain technology and access to financial products for the mass market. The first Token Sale run was used to provide a grant to HelloGold.
    • What is the return on HGT?

      There is no guaranteed return on HGT. The disbursement of reward GOLDX to HGT holders is discretionary by HGF. However, as the lifetime total allocation of GOLDX is capped at 3,800,000 GOLDX (i.e. 3.8 metric tonnes of gold) to the 1,000,000,000 HGT created, each HGT will receive a maximum of 0.0038 GOLDX (i.e. 0.0038 g of gold).

      The return on HGT thus depends on:

      • The price of gold, and
      • The speed at which HelloGold's gold Assets Under Management grows before the maximum amount of GOLDX is issued
    • What rights does HGT ownership provide?
      HGT holders have a right to a proportional share of any reward GOLDX disbursed by HGF.
    • When is the Token Sale process for HGT run?
      The Token Sale run in 3 Rounds, each anticipated to be 12 months apart. Round 1 was launched on 28 August 2017.
    • What is the ICOage Token Resale?

      Following the announcement by People’s Bank of China on 4 September 2017, HGF decided to support ICOage’s efforts to refund all their customers who participated in ICOage’s token pre-sale. The ICOage Token Resale involves reselling 170 million HGT of the amount originally pre-sold via ICOage.

      More detail on the ICOage Token Resale can be found here.

    • When will the next round of the token sale take place?
      We have not set the exact date yet, but we plan to conduct round two of the token sale no earlier than Q3 2018.